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FAQ

PURCHASE INFORMATION

Officine Moda is an Italian company specializing in B2B distribution of footwear, clothing, leather goods, and fashion accessories Made in Italy. We carefully select brands that represent the excellence of Italian design and craftsmanship, offering industry professionals a wide, coherent, and constantly updated assortment.

Each brand featured in Officine Moda has its own story and identity, but all share a common vision: to enhance Italian craftsmanship by combining manufacturing tradition, innovation, and attention to market trends.

We collaborate with artisanal workshops and family-run businesses active for generations, focused on the quality of materials, attention to detail, and sustainability of production processes.

Our mission is to support retailers and fashion industry professionals with reliable, fast, and advantageous solutions. We provide a professional service, a dedicated B2B platform, and a team ready to respond competently to every need.

With Officine Moda, every collection is an opportunity for your business to grow.

Shopping on Officine Moda is simple, fast, and designed to facilitate every step of your B2B purchase.

Access our B2B area and browse through product categories, using filters to easily select the items of your interest. With just a few clicks, you can add products to your cart or save them in your wishlist for later review.

The wishlist allows you to keep track of your favorite items, compare them with each other, and easily find them again later. It is the ideal tool to organize your selection before proceeding with the final order.

The cart can be modified at any time before confirming the order. Once you have completed your selection, proceed to checkout, carefully entering the required shipping information to ensure a fast and accurate delivery.

You will then be able to choose from the different payment methods available. Whatever your choice, we kindly ask you to provide a valid phone number and email address, so that we can contact you if needed and offer timely and efficient service.

Shipping costs are determined at checkout. Officine Moda offers the possibility of free shipping upon reaching specific minimum order quantities, according to the conditions specified during the ordering process.

Delivery times for B2B orders vary depending on product availability and the destination of the goods. Generally, shipments are made within 3-7 business days from order confirmation and payment receipt (or according to agreed terms).

For specific needs or urgent shipments, our team is available to evaluate customized solutions and provide precise delivery times.


Once the order is confirmed, our team proceeds with verifying product availability and the accuracy of the provided information.

You will receive an order confirmation email with all the purchase details and information about the expected delivery times.

Subsequently, your order will be carefully prepared and handed over to the courier for delivery, within the communicated timeframes.

For any needs or updates during the process, our customer service is always available to provide dedicated support and timely responses.

INFORMATION

Officine Moda offers a variety of payment solutions designed to meet the specific needs of B2B clients, ensuring maximum flexibility and security:


Bank transfer in advance


Payment by credit/debit card (Visa, MasterCard, American Express)


PayPal Business


Digital payment platforms, such as Stripe


Deferred payments at 30, 60, or 90 days, available through personalized agreements and subject to credit approval


Financing and installment payment options dedicated to businesses, in partnership with specialized commercial credit providers


Cash on delivery, available in specific cases and subject to approval


For all payment methods, it is essential to provide a valid phone number and email address to ensure effective and timely communication. Our team is always available to assist you in choosing the payment solution best suited to your business and to evaluate any personalized options.


As guardians of privacy and security, Officine Moda protects all personal data through the SSL protocol implemented on our website.

The wishlist is a tool designed to help you organize and save the items that interest you within our B2B catalog. It allows you to select your preferred products and easily find them later without having to search again.

This way, you can compare your selections, carefully evaluate which items to add to your cart, and plan your purchases more efficiently.

The wishlist is a personal space that accompanies you while browsing the site, making order management easier and ensuring a simpler, more organized shopping experience.

If you receive a damaged or defective item, please contact our customer service immediately, providing your order number and, if possible, a photo documenting the damage. Our team will assess the situation and promptly assist you in managing the return or replacement of the product, ensuring a quick and hassle-free solution. Officine Moda is committed to maintaining high-quality standards and supporting you at every step, guaranteeing your utmost satisfaction even in case of issues.

Changes or cancellations can only be requested if the request is made before the order is processed and shipped. Therefore, we kindly ask you to contact our customer service as soon as possible, providing your order number and necessary information.

If the order has already been processed, unfortunately it can no longer be modified or canceled, but our team will assist you with the return or replacement procedures according to the applicable conditions.

Shipment tracking is a unique code provided once your order has been handed over to the courier. With this code, you can monitor the delivery status in real time, checking where your package is and when it will arrive.

Officine Moda will send you the shipment tracking code via email as soon as the order is shipped, so you can follow every step of the delivery until you receive your goods.

Officine Moda offers the possibility to make returns or exchanges according to the conditions established by our commercial policy. We invite you to contact our customer service within a specified time from receiving the goods, providing your order number and details of the item to be returned or exchanged.

Gli articoli devono essere restituiti integri, non utilizzati e nella confezione originale, salvo diversa indicazione.

Il nostro team ti guiderà passo passo nella procedura di reso o cambio, assicurandoti un processo semplice e trasparente.


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